Please read through the common issues below before contacting us.
Clogged drain? Backed-up toilet?
Contact Asurent Property, so we can recommend an appropriate course of action.
Prior to contacting Asurent, look to see if other homes in your neighborhood are affected. If your entire neighborhood is suffering an outage, only the utility company will be able to resolve the problem.
If only your property is being affected, contact Asurent Property Management for assistance.
Check the thermostat on the tank in your property, and try re-setting the tank. If after an hour the problem has not started to resolve itself, please contact Asurent Property Management.
Before contacting Asurent, please check your thermostat to see if the settings are correct. If they are not, adjust accordingly. If the HV/AC continues to underperform, try restarting the HV/AC system.
If the problem persists, call Asurent Property Management.
If you have an emergency situation, please call 911 for immediate help.
Please contact Asurent Property Management.
Still having problems? Get in touch with us.
Log in to the Portal
Click the button to be directed to the tenant portal, where you can make a repair request.
If you don't have an account yet, give us a call for help: (530) 529-1144